The Michigan Health and Hospital Association (MHA) Keyston Center has partnered with LTG to develop and pilot a Collaborative to prevent harm and improve care using Lean process engineering in their emergency departments.

The Emergency Room Overview report outlines the three interventions for the Collaborative as well as process and outcome measures.

Read an interview with Sam Watson, senior vice president of patient safety with MHA, in Crain's Detroit Business about the results of the Collaborative.

Mayo Clinic: Mayo is an ongoing client of ours and this story is a great one about not only increasing capacity but generating new business as a result! Good for the patient and good for business!

University of Michigan Health System: The University of Michigan Health System is an ongoing client and this story is one of early successes before our direct involvement. However, there is still a link to us: they used Lean coaches from a nearby company who were trained by us!

Hotel Dieu Grace: Here is a Canadian success story where several of our partners got involved. This was a situation where the initial successes created a real pull to thinking differently about all hospital services. It started here!

Mass General: This success story involves Mass General's efforts to open up capacity in their Radiation Therapy Center.

Mercy - San Diego: Here is an oldie but goodie - this is first documented case study using Lean thinking in healthcare! This was before value stream mapping came of age (even before the term "Lean" was coined), but you can see what we used and how close it was.